Return & Return & Exchanges


Refunds & Returns

We want you to love your purchase. If for any reason you’re not satisfied, you may request a return or refund within 7 calendar days of receiving your order. To begin, please contact us at support@werematching.com📩. Our team will respond with detailed return instructions within 1–3 business days.

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • Damaged or Defective Items: If your clothing arrives damaged or with visible stains, please take photos immediately and contact us. We will resolve the issue for you within 1–3 business days.

Refund Eligibility

Items must be returned in their original condition: unworn, unwashed, unaltered, and with all original packaging.

Processing & Timeline

  • Inspection: Upon receiving your return, we will inspect the items and notify you via email within 3 business days.

  • Payout: Approved refunds are typically credited to your original payment method within 7 business days. Please note that actual processing times may vary depending on your bank. Delays may also occur during holidays or exceptional circumstances.
  • Please Note: Original shipping fees are non-refundable unless the item is defective, damaged, or incorrect. 

Returns Cost & Addresses

  • Customer: Responsible for return shipping costs on non-quality issues (e.g., remorse or incorrect size).

  • Merchant: Covers costs only if the item arrived damaged, defective, or incorrect. No prepaid labels are provided otherwise.

  • ⚠️ Critical Note on Unauthorized Returns: Please email us at support@werematching.com 📩 to request return authorization prior to shipping your return. We cannot match packages to your order without prior email approval. Unauthorized returns will be rejected by our warehouse and cannot be processed for a refund. Please note that our corporate office, fulfillment center, and return processing warehouse are separate locations.

    Return Warehouse (fulfillment center): Return Processing Team Phase 1, Pingzhou New Village, Shenzhen City, Guangdong Province, 518101, China

    Corporate Office (No Returns Accepted): Room 904, No. 1, Zhongxin 5th Alley, Gangtou Community, Bantian Street, Longgang District, Shenzhen, Guangdong, 518000, China

Order Cancellations & Modifications

  • Before Shipment:  Orders can be canceled or changed for free before they ship. Size or address modifications are accepted within 24 hours of ordering. Please email support@werematching.com📩 immediately with your Order Number.
  • In Transit Before Customs: If your order has shipped but hasn't cleared customs, we will try to intercept it. If successful, you may cancel or modify the order, subject to a 10% processing fee.
  • Shipped and Uninterceptable: If the package cannot be stopped, the order cannot be canceled or modified. Please accept the delivery and follow our standard Return Process.
  • Tracking Note: For international shipments, tracking updates may occasionally be delayed by carriers. Your order may already be in transit even if the status hasn't updated.
  • Sizing Reminder: To ensure a perfect fit, please carefully review our size chart before purchasing.

Lost or Stolen Packages

  • If your package is confirmed lost in transit during delivery, please contact us directly. We will provide a swift solution, including a free replacement or a full refund.
  • If tracking shows Delivered but you cannot locate your package, please check with family or neighbors first, and contact your local carrier immediately. If you still need help or documentation for a carrier claim, contact us and we will do our best to assist you.
  • For all missing package inquiries, please email support@werematching.com📩 with your Order Number. Our team will respond within 1-3 business days.