Privacy Policy

Privacy Notice

Here at Shenzhen Fanchi Technology Co., Ltd. (operating as "WereMatching", "we", "us", or "our"), we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred, and disclosed by us when you use our website (werematching.com), interact with us through social media, email, or phone, or participate in our events.

Our Commitment to You

We take the protection of your personal data seriously and will process your personal data fairly, lawfully, and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

We will only collect and use your personal data for the following purposes, to:

  • Fulfil your order(s).

  • Keep you up to date with the latest offers and product updates.

  • Give you a better shopping experience.

  • Help us to make our marketing more relevant to you and your interests.

  • Improve our services.

  • Meet our legal responsibilities.

How We Keep Your Data Safe and Secure

  • We have appropriate organizational safeguards and security measures in place to protect your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

  • The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

  • We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

  • In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

The Personal Data We Collect

Personal data means any information about an individual from which that person can be identified. It does not include anonymized data, where the identity and identifying information have been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

The following groups of personal data are collected:

  • Identity Data: Includes information such as first name, last name, title, date of birth (optional), occupation, personal description, photo, and gender.

  • Contact Data: Includes information such as email address, billing address, delivery address, location, country, telephone number, loyalty program membership number, and social media ID (if you log in via social media).

  • Financial Data: Includes information such as payment card details and bank accounts.

  • Transaction Data: Includes information such as details of your purchases and the fulfillment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax, etc.); payments to and from you, correspondence or communications with you in respect of your orders.

  • Technical Data: Includes information such as details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform.

  • Profile Data: Includes information such as purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.

  • Usage Data: Includes information such as how and when you use our website, how you moved around it, what you searched for; website performance statistics, traffic, location, weblogs, and details of any other WereMatching products and services used by you.

  • Marketing and Communications Data: Includes information such as your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity.

How We Collect Your Data

We may collect personal data about you in the following ways:

  • Direct interactions: You may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing data by filling in forms, entering information online, or by corresponding with us by phone, email, or otherwise. This includes personal data you provide when you create an account, purchase products, subscribe to our newsletter, or contact customer support.

  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, and Usage Data about your browsing actions and patterns. We collect this data by using cookies, server logs, and other similar technologies.

How We Use Your Data & Legal Basis

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, our legal basis varies depending on the purpose for which we collected it:

  • We have your consent to do so.

  • We need your personal data to perform a contract with you (e.g., to process a payment, fulfill your order, or provide customer support).

  • The processing is in our legitimate interests and not overridden by your rights.

  • We have a legal obligation to collect or disclose personal data from you.

Cookies

Our website uses cookies to distinguish you from other users and to keep track of your visits. They help us provide you with the best experience and allow us to make improvements to our website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Your Legal Rights

  • Request access: You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing.

  • Object to processing: You have the right to object to the processing of your personal data where we rely on a legitimate interest or for direct marketing purposes.

  • Human intervention: You have the right to request human intervention where we are carrying out automated decision-making or profiling.

We try to respond to all legitimate requests within one month. We may need to request specific information from you to help us confirm your identity as a security measure to ensure that personal data is not disclosed to any unauthorized person.

How to Contact Us

We welcome feedback and are happy to answer any questions you may have about your data.

  • Corporate Entity: Shenzhen Fanchi Technology Co., Ltd.

  • Brand Name: WereMatching

  • Customer Support Email: support@werematching.com

  • Phone: +86 19166368753

  • Corporate Office (No Returns Accepted): Room 904, No. 1, Zhongxin 5th Alley, Gangtou Community, Bantian Street, Longgang District, Shenzhen, Guangdong, 518000, China

  • Shipping & Return Address: Phase 1, Pingzhou New Village, Shenzhen City, Guangdong Province, 518101, China
  • Please note that our corporate office, shipping & return processing warehouse are separate locations.