Pijama familiar navideño de muñeco de nieve rojo a juego
All orders are processed, quality-checked, and packed within 1–3 business days (Monday–Friday). Delivery times vary by destination. For detailed shipping times and rates, please see our ful [Shipping Policy].
Delivery Times
We offer worldwide shipping to most countries. Free Standard Shipping on orders over $89.00. Express Delivery is available for an additional $10.99.
🇺🇸 Select Styles Ship from the U.S. — 2–5 Business Day Delivery for U.S. Orders
- US Orders – Select Styles: Estimated delivery in 2–5 business days
- Other US Orders: Standard delivery in 6–12 business days
- Other Countries: Standard delivery in 6–12 business days
- Express Shipping: Estimated delivery in 5–10 business days
Once your order ships, you’ll receive a shipping confirmation email with your tracking number.
*The 2–5 business day delivery time applies only to eligible select styles shipped from the U.S. and delivered within the U.S. We currently do not ship to P.O. boxes or military base addresses.*
We use a soft, skin-friendly blended fabric that is both comfortable and sustainable; it ensures a lightweight, pleasant feel while allowing for vibrant, vivid patterns.
Descripción
- Por favor, consulta la tabla de tallas antes de hacer tu pedido. El ajuste real puede variar ligeramente.
- Diseñado para la comodidad festiva y fotos alegres. Confeccionado con tela suave y transpirable, perfecto para la mañana de Navidad, reuniones familiares o noches acogedoras. Disponible en tallas para hombres, mujeres, niños y mascotas para que toda la familia pueda celebrar junta.
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Por favor, añade cada talla a tu carrito por separado.
- Incluye: 1 conjunto de pijama.
- Lavable a máquina; secar en secadora a baja temperatura.
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Las medidas son aproximadas y pueden variar en ±3 cm.
FAQ
Support & Trust
Q1: How do I find the right size?
📍 Each product page includes a Size Chart specific to that item — we recommend checking it before ordering as sizing may vary between styles. When in doubt, size up for a more relaxed fit. We offer sizes from 0–3 months (babies) all the way up to 3XL (adults), plus dog sizes in S, M, and L.
Q2: Can I mix and match sizes within a family set?
📍 Absolutely! Each item in our family pajama sets can be ordered in different sizes, so every family member gets the perfect fit.
Q3: How do I track my order?
📍 Once your order ships, you'll receive a confirmation email with your tracking number. Track anytime at: online tracking link
Need help? Email support@werematching.com with your order number.
Q4: My tracking hasn't updated. What should I do?
📍 International tracking can sometimes be delayed. If there's been no update for more than 7 business days, email support@werematching.com with your order number and we'll investigate right away.
Q5: My package shows delivered but I can't find it.
📍 Check with neighbors or family first, and contact your local carrier. If still missing, email support@werematching.com with your order number for help with a carrier claim.
Q6: My package is lost in transit.
📍Contact support@werematching.com with your order number. We'll offer a free replacement or full refund.
Q7: How can I contact customer support?
📍 Email us at support@werematching.com anytime. Hours: Monday–Friday. We typically reply within 1–3 business days. Include your order number for faster service.
Shipping & Delivery
Q1: Where do you ship from?
📍 We ship from our fulfillment center and work with premium international carriers to get your order to you as quickly as possible. 🇺🇸Select Styles Ship from the US — Arrive in as Fast as 2-5 Business Days
Q2: Do you offer free shipping?
📍Yes! We offer free standard shipping on orders of $89 or more to the US, Canada, and Europe. Orders under $89 ship for a flat rate of $7.99.
Q3: How long does shipping take?
📍 Total delivery time = processing time + transit time.
• Processing time: 1–3 business days (Mon–Fri)
• US Standard: 6–12 business days transit
• US Express: 5–10 business days transit ($10.99) 🇺🇸Select Styles Ship from the US — Arrive in as Fast as 2-5 Business Days
• Canada Standard: 6–13 business days transit
• Europe Standard: 6–12 business days transit
• Switzerland: 6–15 business days transit ($10.99)
• Iceland Economy: 10–20 business days transit (weight-based)
Q4: Are duties and taxes included?
📍Yes! Customs duties and taxes are already included in your product price. You won't be charged anything extra at delivery.
Returns & Cancellation
Q1: What is your return policy?
📍 If you're not satisfied, you can request a return within 7 calendar days of receiving your order. Items must be unworn, unwashed, unaltered, and in original packaging. Email support@werematching.com to start — we'll send instructions within 1–3 business days. Please don't ship anything back without authorization first.
Q2: Can I change or cancel my order?
📍• Before shipment: Cancel or modify free within 24 hours of placing your order.
• In transit (before customs): We'll try to intercept — 10% processing fee if successful.
• Already shipped: Accept delivery and follow our return process.
Email support@werematching.com with your order number right away.
Q3: Who pays for return shipping?
📍 If your item is defective, damaged, or incorrect, we cover the return shipping cost. For all other reasons, return shipping is the customer's responsibility. Original shipping fees are non-refundable unless the item is defective, damaged, or incorrect.
Q4: How long does a refund take?
📍 Once we receive your return, we'll inspect it within 3 business days and notify you by email. Approved refunds are credited to your original payment method within 7 business days. Timing may vary by bank.
Q5: My item arrived damaged or defective. What do I do?
📍 Take photos immediately and email support@werematching.com within 1–3 business days of receiving your order. We'll make it right fast.
