Shipping Policy

 

1. Order Processing & Handling Time

  • Handling Time: All orders undergo thorough quality control inspections and packing. This process takes 1–3 Business Days (Monday to Friday, excluding weekends and public holidays) before dispatch.

  • Order Cut-off Time: 5:00 PM (EST) / (GMT-5). Orders placed after this time will begin processing the following business day.

  • Total Delivery Timeline=Handling Time (1-3 Business Days) + Transit Time 

2. Shipping Destinations, Methods & Rates

We partner with premium international carriers to deliver your packages safely. Please refer to the shipping fee schedules and estimated transit times for your specific destination below:

Destination Shipping Method Shipping Fee Schedule Estimated Transit Time

United States &


Most of Europe

 Standard Delivery (Mon-Fri)

• Orders $89.00 and over: FREE SHIPPING


• Orders under $89.00: $7.99

 6–12 Business Days
Canada Standard Delivery (Mon-Fri)

• Orders $89.00 and over: FREE SHIPPING


• Orders under $89.00: $7.99

 6–13 Business Days
Switzerland Standard Delivery (Mon-Fri) $10.99 Flat Rate (Applies to all orders) 6–15 Business Days
Iceland Weight-Based Economy Delivery

• Orders $0.00–$60.00 (Up to 1kg): $18.00


• Orders $60.00–$90.00 (1kg–1.5kg): $28.00


• Orders $90.00–$120.00 (1.5kg–2kg): $35.00


• Overweight Orders ($130.00+ / Above 2kg): $50.00

 10–20 Business Days

3. Shipping Location & Dispatch Center

To maintain strict quality control and ensure each item is carefully inspected before leaving, all orders are packed and dispatched directly from our centralized international fulfillment center:

  • Dispatch Center Address:

    Phase 1, Pingzhou New Village, Shenzhen City, Guangdong Province, 518101, China

    Please note: Since your items are shipped internationally from our central hub, packages will pass through standard customs clearance before reaching your destination.

4. Shipment Tracking

  • Tracking Notification: Once your order is handed over to the carrier, a shipping confirmation email containing your tracking number will be automatically sent to you. You can track your package anytime via our store.

  • Please Note: If you cannot find this email in your primary inbox, please check your spam or junk folder, as automated emails can occasionally be misclassified by email filters.

5. Custom Inspections, Lost Packages & Delays (Force Majeure)

  • Customs & Lost Packages: While we do our best to ensure a smooth delivery process, exceptional circumstances such as random customs inspections or packages lost in transit by the carrier are beyond our control (Force Majeure). These rare events may cause unexpected delivery delays.

  • Our Promise: If your order has not arrived within the estimated transit windows listed above, please contact us immediately at support@werematching.com 📩 with your Order Number. Our customer care team will investigate the issue and provide a resolution within 3 business days.

  • Peak Holiday Seasons: Due to increased seasonal volume, local carriers may experience occasional delays. To ensure your gifts arrive ahead of major holidays, we strongly recommend placing your orders as early as possible.

6. Contact Us

Have questions about your delivery? Our support team is here to help.

To help us resolve your logistics inquiries as quickly as possible, please email us at support@werematching.com 📩 and include your Order Number and Tracking Number. We will review your request and get back to you within 1–3 business days.