Shipping Policy

At WereMatching, we carefully inspect and pack every order before shipment. Please review the information below for details about order processing, shipping methods, estimated delivery times, and tracking.

1. Order Processing & Handling Time

• Handling Time: All orders undergo quality control inspection and careful packing before shipment. This process typically takes 1–3 Business Days (Monday to Friday, excluding weekends and public holidays).

• Order Cut-off Time: Our daily order cut-off time is 5:00 PM EST (GMT-5). Orders placed after this time will begin processing on the following business day.

• Total Delivery Timeline: Handling Time (1–3 Business Days) + Transit Time

Please note that transit times are estimates and may vary depending on the destination, carrier operations, customs processing, weather, and other circumstances beyond our control.

2. Shipping Destinations, Methods & Rates

We ship to most countries worldwide. Available shipping methods, shipping fees, and estimated transit times vary by destination and, for certain US orders, by product eligibility.

US Shipping

Destination	Shipping Method	Shipping Fee	Estimated Transit Time
US – Select Styles	Standard Delivery (Mon–Fri)	Orders $89.00 and over: FREE SHIPPINGOrders under $89.00: $7.99	2–5 Business Days
US – Standard	Standard Delivery (Mon–Fri)	Orders $89.00 and over: FREE SHIPPINGOrders under $89.00: $7.99	6–12 Business Days
US – Express	Express Delivery (Mon–Fri)	$10.99 Flat Rate	5–10 Business Days

US Select Styles:
The 2–5 Business Day delivery time applies only to Select Styles that are clearly marked “Ships from the US” on the product page and are delivered within the US.

Eligible Select Styles follow the same shipping fee schedule: FREE SHIPPING on orders $89.00 and over, and $7.99 for orders under $89.00.

Other US orders follow the applicable Standard or Express shipping timeline listed above.

Most of Europe

Destination	Shipping Method	Shipping Fee	Estimated Transit Time
Most of Europe	Standard Delivery (Mon–Fri)	Orders $89.00 and over: FREE SHIPPINGOrders under $89.00: $7.99	6–12 Business Days

Canada

Destination	Shipping Method	Shipping Fee	Estimated Transit Time
Canada	Standard Delivery (Mon–Fri)	Orders $89.00 and over: FREE SHIPPINGOrders under $89.00: $7.99	6–13 Business Days

Switzerland

Destination	Shipping Method	Shipping Fee	Estimated Transit Time
Switzerland	Standard Delivery (Mon–Fri)	$10.99 Flat Rate	6–15 Business Days

Iceland

Destination	Shipping Method	Shipping Fee	Estimated Transit Time
Iceland	Weight-Based Economy Delivery	$0–$60 (up to 1 kg): $18.00$60–$90 (1–1.5 kg): $28.00$90–$120 (1.5–2 kg): $35.00Orders over 2 kg: $50.00	10–20 Business Days

Other Destinations

📢 Don't see your specific country listed above?

We ship to many destinations worldwide. For countries not specifically listed above, available shipping methods, shipping costs, and estimated delivery times will be displayed during checkout before payment is completed.

3. Shipment Tracking

• Tracking Notification: Once your order has been shipped and handed over to the carrier, a shipping confirmation email containing your tracking number will be automatically sent to the email address provided with your order.

• Online Tracking:  17 Tracking link

• Please Note: If you cannot find your shipping confirmation email in your primary inbox, please check your spam or junk folder, as automated emails may occasionally be filtered by email providers.

4. Customs Inspections, Lost Packages & Unexpected Delays

• Customs & Carrier Delays: While we work with our shipping partners to provide reliable delivery, exceptional circumstances such as customs inspections, severe weather, carrier disruptions, address issues, or packages delayed or lost in transit may affect delivery times.

• Delayed Orders: If your order has not arrived within the estimated transit time listed above, please contact us at support@werematching.com 📩 with your Order Number. Our customer care team will review the shipment status and provide assistance as soon as possible.

• Peak Holiday Seasons: Due to increased seasonal shipping volume, carriers may experience occasional delays. To help ensure your orders arrive before major holidays, we strongly recommend placing your orders as early as possible.

5. Shipping Locations & Dispatch Centers

Orders may be fulfilled from different shipping locations depending on product availability and destination.

• US Select Styles: Certain Select Styles are stocked and shipped from a US fulfillment location. These products are clearly marked “Ships from the US” on the product page. The 2–5 Business Day delivery time applies only to these eligible Select Styles when delivered within the US.

• Other Orders: Orders that are not eligible for US local fulfillment may be shipped from our international fulfillment center.

Please note that our corporate office, fulfillment locations, and return processing warehouse are separate locations.

• Return Processing Warehouse:
  Phase 1, Pingzhou New Village, Shenzhen City, Guangdong Province, 518101, China

• Corporate Office (No Returns Accepted):
  Room 904, No. 1, Zhongxin 5th Alley, Gangtou Community, Bantian Street, Longgang District, Shenzhen, Guangdong, 518000, China

⚠️ Please Note: The addresses above are provided for business and return-processing purposes only. Please do not send returns to our corporate office or any shipping or transit address. Please contact our customer service team before returning an item and follow the return instructions provided by us.

For international shipments, packages may pass through standard customs clearance procedures before reaching the destination.

6. Customs Duties & Taxes

For most destinations, applicable duties and taxes are included in the product price.

Tax treatment may vary depending on the destination. For certain countries or regions, a tax fee may be added to your order.

The final applicable taxes, duties, and fees, if any, will be clearly displayed at checkout before payment is completed.

Please review the charges shown at checkout for the most accurate information applicable to your shipping destination.

7. Contact Us

Have questions about your delivery? Our support team is here to help.

To help us resolve your logistics inquiries as quickly as possible, please email us at support@werematching.com 📩 and include your Order Number and Tracking Number, if available.

We will review your request and respond within 1–3 Business Days.