Your Family Pajama Order Has Arrived: What to Check First

The parcel is here, and everyone wants to find their Christmas pajamas. Before anything goes into the laundry or becomes part of movie night, take a few minutes to check the order. Set the packaging aside, open your confirmation email, and work through one family member at a time.

We sell each person's outfit separately, so your confirmation is the best place to see exactly what you ordered. Check the product, member option, size, and quantity together. A little sorting now helps keep everyone's pieces together for the first festive evening.

Give each person their own place in the pile

Start with the adults, then move through the children's and baby's selections. Keep any packing slip and original packaging nearby while you compare the items. If two children have similar sizes, set their outfits in separate piles so you can see which belongs to whom.

For our Candy Cane family pajamas, the men's outfit includes a gray Henley top with striped pants, while the women's and children's outfits carry the red-and-white stripes. Those differences are part of the coordinated look.

Include the pet selection in your check. Our Classic Fair Isle dog option is a matching bandana, purchased separately from the human outfits. Look at the option on your confirmation so you know which accessory to expect.

Check an apparent mismatch before worrying

If something seems missing, look through your shipping emails first. Occasionally, items travel separately; you will receive individual tracking numbers when that happens. Check which parcel relates to the item you are waiting for.

For a sizing concern, compare the size on the garment with your order and revisit that product's own size chart. Record the ordered size and the label you received. These details help us distinguish between an unsuitable size choice and an incorrect item.

There is no need to write a long explanation. For a clear first message, tell us the order number, product, selected size, and what seems wrong. Add a well-lit photo of the item and its label. If you notice damage, a visible stain, or a defect, photograph it promptly and contact us.

Need to request a return or exchange?

Please email support@werematching.com within seven calendar days of receiving your order. Keep the item unworn, unwashed, unaltered, and in its original packaging while we help. We usually reply within 1–3 business days, Monday–Friday.

For a non-quality return, such as choosing an unsuitable size, you pay the return shipping. We cover return shipping when an item arrives damaged, defective, or incorrect. Please obtain our authorization and return instructions before sending a parcel; our return-processing warehouse is in Shenzhen, China.

Our return and exchange policy explains eligibility, shipping costs, and refund timing. Keep your order number and any photos in the same email conversation so the details stay easy to follow.

Once everything is ready, make it your own

When the order is correct and you have decided to keep it, follow the care instructions on each garment. Put the family outfits together somewhere easy to find, and choose the first occasion you will wear them: a photo, a story, or a favorite film.

If you need a hand before then, contact our customer care team with your order number. We will guide you through the next step so you can get back to planning your family's Christmas moments.